Privacy policy

Who we are

Car Armour SG (“we”, “us”) provides mobile car detailing services in Singapore. This policy explains how we handle the personal data we collect through cararmour.sg, our online booking system, WhatsApp, phone and email. It follows Singapore's Personal Data Protection Act 2012 (PDPA).

What we collect

• Contact form: your name, phone number, email address if you give one, car model, postal code, the service you are interested in and your message.
• Online booking: your name, phone number, email address, the address where the service takes place, your vehicle details, the appointment you choose and any notes you add.
• WhatsApp, phone and email: the information you choose to send us, including photos of your car.
• Technical data: when you visit the website, our hosting provider records your IP address, browser type, the pages requested and the time of the request. These logs are used for security and troubleshooting only.

How we use it

• To answer your enquiry and prepare a quote.
• To schedule, confirm and carry out the service at your address.
• To contact you about your appointment, such as reminders, changes or follow-up after the service.
• To keep the records we need for accounting and legal purposes.

We do not send you marketing messages unless you have agreed to receive them.

Your consent

By sending the contact form, booking online or contacting us, you consent to us collecting and using your personal data for the purposes above. You can withdraw your consent at any time by writing to [email protected]. We will then stop using your data, unless the law requires us to keep it. Withdrawing consent may mean we can no longer provide the service you asked for.

Who we share it with

We do not sell or rent your personal data. We only share it with:

• Service providers who help us run the business, such as our website host, our email provider and Acuity Scheduling, which runs our online booking. They process your data on our behalf and only for that purpose.
• Public authorities, when the law requires it.

Data stored outside Singapore

Some of our service providers, including Acuity Scheduling, store data on servers outside Singapore. When your data is transferred overseas, we take reasonable steps to ensure it receives a standard of protection comparable to the PDPA.

How long we keep it

We keep your personal data only as long as we need it for the purposes above, or as long as the law or our business records require. After that, it is deleted or made anonymous.

How we protect it

We use reasonable security arrangements to protect your data against unauthorised access, use or disclosure. The website uses an encrypted connection (HTTPS), and access to customer information is limited to the people who need it to serve you.

Cookies

This website does not use advertising or analytics cookies. The booking page embeds Acuity Scheduling, which may set the cookies it needs to process a booking. Links to WhatsApp, Facebook or Google take you to services that have their own privacy policies.

Access and correction

You can ask to see the personal data we hold about you, or to correct it if it is wrong. Send your request to [email protected]. We will reply as soon as reasonably possible, and generally within 30 days.

Contact our Data Protection Officer

For any question, request or complaint about your personal data, contact our Data Protection Officer at [email protected] or on +(65) 8850 1200. If you are not satisfied with our answer, you may contact the Personal Data Protection Commission of Singapore (pdpc.gov.sg).

Changes to this policy

We may update this policy from time to time. The date at the top of the page shows when it last changed.